Member Sign-in

Please note this login gives you access to resources on this website only. If you want to book training, please log onto the training portal here.

Forgotten your username or password? e-mail us

National Homeless Advice Service

Who we are

Shelter receives funding from the Ministry of Housing, Communities & Local Government to deliver the National Homelessness Advice Service to Local Authorities, Citizens Advice in England, and other local and national voluntary advice organisations. The overall aims of the project are to enable frontline providers to deliver good quality housing and homelessness advice, and support and facilitate the prevention of homelessness where possible.


Shelter helps over a million people a year struggling with bad housing or homelessness and we campaign to prevent it in the first place. We’re here so no-one has to fight bad housing or homelessness on their own.

Shelter was founded in 1966, during a time of public outcry about homelessness and bad housing in Britain.

Shelter provides free, confidential advice to people with all kinds of housing problems through our online housing information and our face to face local services. Our influential campaigns bring aspects of bad housing to the attention of the media and the public, who help us fight for solutions. As a leading expert on housing in Britain, we develop practical solutions to address the housing crisis.

We also work in conjunction with the housing sector to promote good practice, publish reports, and deliver training and resources for professionals.



The NHAS is funded by the Ministry of Housing, Communities & Local Government.