National Homelessness Advice Service

We provide free expert advice, training and support to professionals working in local authorities, voluntary advice agencies and public authorities in England.                     

Here to help you support people with housing issues

Funded by the Ministry for Housing, Communities and Local Government (MHCLG) and delivered by Shelter, we're here to help you deal with housing issues that impact the people you work with. Our free training and advice is tailored to your level of knowledge and can be practically applied in your role.

Are you eligible to use our services?

You don't need to be a housing adviser to use our services but please check our eligibility criteria to see if you, or your organisation, could benefit from our expert advice and training.

Are you a member of the public looking for advice?

Head to our public advice page for support.

What We Do


Free training on a range of housing and homelessness topics, face-to-face and online.

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Expert Advice Line

Free advice line service for housing, homelessness and housing debt enquiries.

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Our public advice factsheets cover a range of housing, homelessness and benefits topics.

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Briefing & Workshop Events

Learn and apply the latest developments in housing and homelessness case law in your role.

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