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National Homeless Advice Service

Who can use NHAS?

The list of services who can use NHAS has got bigger.

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Advice on the Homelessness Reduction Act

If you have any questions relating to the Homelessness Reduction Act and how this impacts on your clients, contact our team of expert advisers via phone, email or webchat.

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Problems with Housing Benefit and Universal Credit Housing Costs Element?

Speak to our welfare benefit team for help. Get in touch via the consultancy line.

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Homelessness Reduction Act training

Local Authorities can get up to speed with the latest on the Homelessness Reduction Act through our face to face course. Click on the link to find out more:

HRA course information

NHAS Bitesize

NHAS Bitesize has moved over to our training booking system, Accessplanit. If you haven't yet created your training account, email us to get started on the Bitesize elearning.

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Chat online

Talk to a housing professional online using our Webchat, click on 'chat with us' to start talking to an adviser.

More about webchat

Advice on the Homes (Fitness for Human Habitation) Act 2018

If you have any queries on the new Act that comes in to effect from 20th March 2019 – our trained housing advisers are ready to assist via phone, email or webchat.

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Coming soon: Scheduled training for local authorities

We’re going to introduce a programme of scheduled courses in quarter 3. The scheduled courses will complement the in-house training offer. Email nhas@shelter.org.uk to find out more.

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Welcome to the National Homelessness Advice Service (NHAS) Website.

​We provide FREE expert advice, training and support to housing professionals working in local councils, voluntary advice agencies, local Citizens Advice and public authorities in England.

If you are a member of the public seeking housing advice, please click here.

What we do.

Word from our members

Astounding service-- strong and thoughtful advice delivered coherently by phone and later in email. So pleased something like this exists.Consultancy Line user

This is the first time I have done a webinar and was surprised at how easy it was to join in, information was clear and well delivered. Having 2 trainers worked well so did the quizzes. Slides are well written; they are easy to follow, concise, logical and will be a useful reference guide in the future.Webinar delegate

I used the webchat service and was extremely impressed. The adviser who attended my chat was extremely helpful and informative, I will not hesitate to recommend and use this service again should I need to. Thank you again, brilliant service.Webchat user

This was excellent training and I benefited from meeting other practitioners and learning how other areas work and what resources they have available.Face to face course delegate

Succinct, thorough and pertinent expert advice. Really brilliant. I couldn't find it in books. thanks so much - you've prevented someone becoming homeless.Housing Second Tier Service referrer