National Homelessness Advice Service

We provide FREE expert advice, training and support to professionals working in local authorities, voluntary advice agencies and public authorities in England.

Here to help you support people with housing issues

Welcome to the National Homelessness Advice Service

Funded by the Ministry for Housing, Communities and Local Government (MHCLG) and delivered by Shelter, our team is here to help you deal with a wide range of issues that can impact on an individual's housing situation, delivered in a way that is tailored to your level of knowledge and that can be practically applied in your role.

You don't need to be a housing adviser to use our services, so why not take a look at our eligibility criteria to see if you or your organisation could benefit from our expert advice and training?

For members of the public seeking housing advice and guidance, please click here for further information about the services and resources we are able to offer you.

What We Do


FREE expert training on a range of housing and homelessness topics, face-to-face and online.

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A FREE 2nd tier, expert advice service for housing, homelessness and housing debt enquiries.

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FREE public advice factsheets on a range of housing, homelessness and benefits topics.

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Our FREE learning events facilitate networking, problem solving & the sharing of good practise across sectors.

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