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National Homeless Advice Service


Following the government’s guidelines on COVID-19, and to ensure the safety of our staff and members, we have ceased delivery of all face-to-face training until further notice.

We will continue to offer webinar and e-learning and aim to introduce further topics in the course of the next couple of weeks. View the April webinar schedule here.

Distance Learning Provision:

Our April webinar programme is continuing as planned as far as possible. Download the April schedule here.

We, of course, appreciate additional cancellations and no-shows are inevitable at present. However, if you know in advance you won’t be able to join a webinar for IT or childcare reasons please email nhastraining@shelter.org.uk and let us know why. This will help us understand likely demand and make decisions regarding distance learning delivery solutions during this difficult time.

We aim to introduce additional distance learning products, including pre-recorded webinars, to both replace core face-to-face course topics as well as to respond to specific need emerging from the pandemic.

Join The Mailing List & Stay Up To Date

If you don’t already receive emails about our training please send an email entitled ‘join training mailing list’ to nhas@shelter.org.uk

Bitesize Online Training

All our bitesize online packages are designed to be completed in your own time, with each session taking around 30-60 minutes. You can access bitesize training through our online training portal and going to ‘Course Search’ and selecting ‘E Learning’ from the ‘Type of course’ drop down menu.

Free Training

(Please note: face-to-face training is cancelled until further notice). Our free programme of introductory/refresher training is available to members, and covers a range of housing issues and topics. Our free courses are designed to respond to the latest developments in housing and homelessness, and we apply a blended learning approach that includes face-to-face training, bitesize (e-learning) and webinars.

Group Training at Your Own Venue

(Please note: group training is cancelled until further notice). All our face-to-face courses are available for free delivery to groups of 8-16 staff at a time and location to suit you. We can arrange training for a whole team or department from your authority, or you may choose to invite delegates from local organisations or other authorities to join you (provided they are NHAS members). To enquire about group training delivery please email nhastraining@shelter.org.uk

How to Book

Step 1: Set up a Training Portal Account

All scheduled face-to face-courses, briefings and webinars can be booked through our online training portal. Please note that the login required on the NHAS website (the site you’re on now) is different to the training portal (this is an external site). You will need your unique training user ID and password to book your free attendance via the training portal.

Need help logging in? Email your full name, organisation and postcode to nhastraining@shelter.org.uk

Already have a training portal account? Please go straight to step 3.

Step 2: New to the Training Portal? Download Our Portal Guides

Manager Portal Guide

If you are a manager and will be using the booking portal to book your staff onto courses then read the Manager Portal Guide. Within your manager portal you can review the course bookings you have made, create new users within your account, book courses for your users, view training history, and run reports.

Learner Portal Guide

The Learner Portal is the view of the booking portal that users (who are not designated as managers/account managers) will see when they log in. Within a user portal the learner can search for courses to book, view courses they are booked on to, book on to bitesize elearning and more.

Step 3: Book a Course

You will need your unique training user ID and password to book onto a course via the training portal. This is a different login to the site you are now on.

All scheduled face-to-face courses, briefings and webinars can be booked through the training portal. Click here to access the online training portal and make a booking.


Unsure if you an eligible NHAS member? Head to our membership page here.

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Did you know…?

All Local Citizens Advice and Local Authorities in England are automatically members.