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National Homeless Advice Service

Free Training

Our free programme of introductory/refresher training is available to members, and covers a range of housing issues and topics. Our free courses are designed to respond to the latest developments in housing and homelessness, and we apply a blended learning approach that includes face-to-face training, bitesize (e-learning) and webinars.

How to Book

Step 1: Set up a Training Portal Account

All scheduled face-to face-courses, briefings and webinars can be booked through our online training portal. Please note that the login required on the NHAS website (the site you’re on now) is different to the training portal (this is an external site). You will need your unique training user ID and password to book your free attendance via the training portal.

Need help logging in? Email your full name, organisation and postcode to nhastraining@shelter.org.uk

Already have a training portal account? Please go straight to step 3.

Step 2: New to the Training Portal? Download Our Portal Guides

Manager Portal Guide

If you are a manager and will be using the booking portal to book your staff onto courses then read the Manager Portal Guide. Within your manager portal you can review the course bookings you have made, create new users within your account, book courses for your users, view training history, and run reports.

Learner Portal Guide

The Learner Portal is the view of the booking portal that users (who are not designated as managers/account managers) will see when they log in. Within a user portal the learner can search for courses to book, view courses they are booked on to, book on to bitesize elearning and more.

Step 3: Book a Course

You will need your unique training user ID and password to book onto a course via the training portal. This is a different login to the site you are now on.

All scheduled face-to-face courses, briefings and webinars can be booked through the training portal. Click here to access the online training portal and make a booking.


Unsure if you an eligible NHAS member? Head to our membership page here.

Our Services

Did you know…?

All Local Citizens Advice and Local Authorities in England are automatically members.