Members of the public

Factsheets

Homelessness

• Applying as homeless flowchart
• Applying as homeless
• Applying as homeless: people from abroad
• Applying as homeless: priority need
• Applying as homeless: intentionally homeless
• Applying as homeless: local connection
• Applying as homeless: offers of accommodation
• Applying as homeless: suitable accommodation
• Applying as homeless: tips on temporary accommodation
• Brexit: EEA nationals
• Habitual residence test
• Personal housing plans
• Homelessness (fact sheet in partnership with National Debtline)
• Homelessness: 16 & 17 year-olds
• Homelessness: young people 18+
• Help for care leavers 18+

Housing options

• Students and private renting
• Right to rent
• Going on the council waiting list
• Asylum seekers: getting support
• Prisoners: Housing on release
• Prisoners: Keeping your home
• Domestic abuse: Housing options
• Domestic abuse: Refuges

Benefits

• Universal credit
• Universal credit: housing costs (renters)
• Bedroom tax
• Benefit cap
• Discretionary housing payments
• Support for mortgage interest loans (SMI)

Repairs and safety

• Responsibility for repairs
• Taking action on repairs
• Health and safety at home
• Gas safety
• Private tenants: smoke and carbon monoxide alarms
• Dealing with pests in your home
• Fire safety for tenants
• Electrical safety for private tenants
• Is your home fit to live in?

Eviction

• Does your landlord need a court order to evict you?
• Possession proceedings: going to court
• Possession proceedings: the court’s powers
• Possession proceedings: being evicted
• Section 21: defences from 1 October 2018
• Section 21: notice periods
• Section 21: restrictions
• Section 21: accelerated proceedings
• Breathing space: get more time to deal with rent arrears
• Eviction if your landlord is repossessed
• Advice and representation at court
• Harassment by a private landlord
• Illegal eviction by a private landlord
• Covid-19 and housing
• Going to court during the Covid-19 pandemic

Renting

• Introductory council tenancies
• Mutual exchange
• Joint tenants
• Succession: your right to inherit a council tenancy
• Succession: your right to inherit a housing association tenancy
• How you can end your tenancy
• 10 rights of private tenants
• Is your home an HMO?
• Taking in a lodger: Your obligations
• Taking in a lodger: Money matters
• Mobile home owners
• Discrimination in private renting

Costs of renting

• Protecting your tenancy deposit
• Rent increases: assured shorthold tenants
• How to get your deposit back
• Tenant fees

Mortgages and debt

• How to deal with priority debts
• Mortgage payment problems
• NHAS guide: Are you worried about your mortgage?
• NHAS guide: Voluntary sale of mortgaged property

Court action and complaints

• Complaining to the Ombudsman