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Live Webinars

We offer an extensive live webinar programme. All webinars are free to attend and funded by DLUHC. 

Please see the live webinar schedule page for upcoming dates, or email nhastraining@shelter.org.uk to enquire about delivery to a group of 10-30 staff or volunteers.

CPD accredited training

All NHAS training (excluding pre-records) is now CPD accredited. Points allocated can be seen on the relevant webpages and are shown on attendance certificates.  

All live webinars carry 1.5 points CPD accreditation.

Live ninety-minute webinars

Level one: entry (previously awareness/introductory level topics):

  • How to establish local connection
  • Introduction to eligibility for housing assistance
  • Introduction to housing status
  • Introduction to possession proceedings for rented housing
  • Understanding homelessness and housing: local authority duties

Level two: fundamental (previously intermediate level topics):

  • Assisting non-UK nationals
  • Assured shorthold tenancies - s21 notices
  • Barriers to homelessness advice and support
  • Dealing with landlord harassment and unlawful eviction
  • Eligibility for housing assistance - EEA nationals
  • Eligibility for housing assistance - non-UK & EEA nationals
  • Ending a tenancy: a tenant’s rights 
  • Homelessness and temporary accommodation
  • Houses in multiple occupation
  • Housing duties to young people
  • Introduction to housing conditions and disrepair
  • Local connection referrals
  • Suspending a warrant
  • Transferring a tenancy: issues to consider
  • Understanding homelessness vulnerability
  • Understanding statutory overcrowding
  • Understanding suitability of accommodation
  • Understanding tenancy deposits
  • Understanding tenant under occupancy
  • Understanding the public sector equality duty: homelessness and housing

Group webinar delivery

Webinars can be delivered, for free, to groups of staff at NHAS eligible organisations. We can deliver webinars to a minimum of 10 delegates and a maximum of 30 delegates per session. Please contact nhastraining@shelter.org.uk with any requests or queries.

Group training at your own venue

We can deliver the following DLUHC-funded face-to-face training courses to groups of 8-16. All face-to-face sessions carry 6 points CPD accreditation.

  • *NEW* Local connection 
  • Housing status and security of tenure 
  • Homelessness duties 
  • Advising on possession proceedings for rented housing

Please contact nhastraining@shelter.org.uk with any requests or queries.