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Positive feedback on NHAS services in MHCLG Homelessness Reduction Act review

Posted on 30/09/20 in NHAS

Positive feedback on NHAS services in MHCLG Homelessness Reduction Act review

The Homelessness Reduction Act was introduced in 2017 and, according to the latest review from the Ministry of Housing, Communities and Local Government (MHCLG), there are signs that the legislation is making a difference.

According to the report, homelessness has been successfully prevented, or relieved, for over 240,000 households through the securing of accommodation for more than 6 months. MHCLG thanked local authorities, charities, public bodies and individuals who took the time to respond to their call for evidence on how the Act has been working. An independent evaluation was commissioned by MHCLG that includes in-depth case studies from both councils and service users to help understand how the Act is being implemented.

We are pleased to have been mentioned as a positive point of support for local authority and public authority staff throughout the review. 77% of respondents said that NHAS support (our training, advice line and resource service offer) had been either very effective or effective.

The Ministry of Justice (MoJ) mentioned training 110 staff through the NHAS and continue to promote our webinars and workshops via their operational news channels. NHAS will be running another joint event with HMPPS for prison and probation staff online on Thursday 25th November. If you work in prison and probation services and would like to register your interest in this event, please email

Since the introduction of the Act we have offered a range of training courses to support local authorities, voluntary organisations, and public authorities, including sessions focusing on the Duty to Refer. During 2019-20 we have delivered 658 training sessions to 7,098 delegates and provide expert homelessness advice through our free NHAS Consultancy Advice Line. If you are interested in attending any of our training please head to the training page here to find out more.

Moving forward, and with funding from MHCLG, we will continue our activities to support the homelessness workforce. We are pleased to announce we are working on the launch of a Learning Pathway programme. The programme will offer core homelessness, housing, and social welfare courses that are key to the role of an adviser or officer working directly with people who face homelessness or housing issues. Initial delivery of the programme will be based on a series of e-learning and webinar sessions, with a view to including face-to-face sessions in the future once PHE guidance allows.

We’d like to thank those who participated in the consultation and mentioned us. We are always open to hearing your feedback and suggestions on how we can improve our service. If you’d like to submit your feedback, please head to the contact us page to get in touch.

Read the full consultation outcome here