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NHAS adviser supports social worker in placing young family in emergency accommodation

Posted by Natalie Pearson 02/10/20

Our advice line has received numerous calls during the pandemic. As detailed in our previous blogs on the impact of the pandemic on debt and housing. Individuals are struggling with redundancies, reduced working hours and pay, concerns over job security and benefit issues which are making it difficult to pay their rent or mortgage. Our advisers are on hand to equip professionals with expert information and advice to support them in helping those in need. Below is a case study detailing a brilliant outcome for a client working in social services and a young family.

What was the problem?

A call to the advice line was taken from a social services department on behalf of a young Romanian couple with a baby living in unsuitable accommodation. Due to the current crisis the client’s income had been severely reduced and they were experiencing problems with their Universal Credit claim. Rent arrears had begun to accrue.

Social services had been in touch with the local authority housing team, but no assistance was offered. They suggested the client ring hostels and hotels to find alternative accommodation instead.

What did we do?

Our adviser explained to the caller the local authority’s responsibilities under homelessness legislation and the considerations they should give to the suitability of the current accommodation.

What was the result?

The social worker contacted us again to let us know that the housing team had accepted a homeless application and placed the family in emergency accommodation stating, “your advice gave me the confidence to push harder this time for something suitable.”

Do you need help supporting a client?

If you need support with a housing, housing debt or welfare benefit enquiry please get in touch with one of our advisers via webchat by clicking the ‘chat with us here’ button on this site. Webchat hours have temporarily been extended and are now open 8am – 6pm, Monday to Friday.

If you would prefer to speak to an adviser over the phone, please call 0300 330 0517 (9am – 6pm Monday to Friday).

Are you a debt adviser and need help supporting a client?

If you need support with a difficult debt case, get in touch with Shelter’s Specialist Debt Advice Service by calling the helpline on 03300 580 404 or submitting an enquiry online here.

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