Guides for professionals

Guides for professionals

All guides have been written by our team of legal experts to help you give the best advice to your clients. Topics include; priority need, vulnerability, housing options for ex-offenders and ex-service personnel.


Vulnerability & priority need guide

Are you a frontline adviser supporting single people in making a homeless application where there may be an issue about priority need? Then this guide will help you to understand what priority need is, why it's important and help you guide clients who are making a homeless application, as well as what to do if the local authority refuses to take a homeless application.

This guide may also be helpful to those who need to understand vulnerability and priority need in a housing context such as for the statutory Duty to Refer, or when providing medical reports or other evidence to support an individual's homeless application.

Download the vulnerability & priority need guide [updated July 2021]


Housing options for ex-service personnel guide

This guide has been developed to help frontline advisers including colleagues in The Department for Work and Pensions (DWP), prison, probation and health settings in England, to advise ex-service personnel and their families when dealing with housing enquiries and homelessness.

Download the housing options for ex-service personnel guide


Housing options for offenders guide

This guide will help you help offenders, and their families, to avoid homelessness. The following pages will show you what legal obligations you have to offenders, along with the housing rights they have before, during and after their sentence.

Download the housing options for offenders guide


Looking for public advice guides?

Our public advice guides cover subjects such as; exiting homeownership, mortgage arrears and economic abuse.

Click here for public advice guides

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