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National Homeless Advice Service

Evaluate effectiveness

Some authorities operate a central support and accommodation gateway.

Our peer learning examples describe how authorities have introduced their own gateways, and developed customised models to meet local circumstances.

Such arrangements can help them to:

  • trace pathways through support services - both accommodation-based and not - and their outcomes in terms of eventual independence
  • quantify demand for different services, and identify trends from this data
  • identifying potential gaps in provision

Many authorities have also evaluated the cost benefit of services. Based on research commissioned by DCLG in 2009, a spreadsheet-based local model for cost-benefit analysis of services was developed. This can be used to:

  • identify stakeholders and their financial contributions to services
  • assess the relative relevance and impact of services upon expenditure streams
  • make business cases for changes in services

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