Contact Us


For training enquiries, or other general enquiries including eligiblity for NHAS, please complete the form below. We aim to respond within 2-3 working days. 

Please note that enquiries sent through this form are managed by our operational support team, so we're sorry we can't answer advice queries here. Contact our expert advisers with your advice questions by telephone or webchat during business hours to enable us to deal with your case quickly and effectively.

All fields marked with an asterix are mandatory.


Online Chat

If you are a professional seeking housing, homelessness, housing debt or benefits advice to resolve a client issue, you can contact an adviser using our online chat service. We are available Monday to Friday, 8am to 6pm. Click the 'Chat with us here' button to get started.


Need Advice?

Are you a member of the public looking for housing advice? Although we are not a public facing organisation, we are able to provide helpful guides and factsheets. You can also find detailed information on the Shelter website.

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