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Free Expert Advice Line

We provide specialist advice on housing, housing debt and welfare benefit issues to help you support your clients.

Advice Line Opening Hours

  • Telephone advice: open Monday - Friday (9am - 6pm)
  • Webchat advice: open Monday - Friday (8am - 6pm)

About the service

You can contact us on 0300 330 0517, Monday to Friday, or speak to an adviser via webchat (click the 'chat with us here' button located on the right side of each page on this site).

Please note: Our advice line is for eligible professionals. Our advisers will not be able to speak to the client directly.

What we do

All advice line cases will be kept anonymous and will not contain details of your client.

What you need to do

To maintain anonymity of the case, it's important that you redact any client identifying details such as name, address etc. from any documents that you send us. We won't be able to action documents that haven't been redacted, and will return them to you to be re-submitted before we can advise you.

Please don't share any identifying client details with us in any other correspondence.

We're sorry for any inconvenience this might cause you. It's important to follow these procedures to enable us to deliver the service and to comply with data protection legislation.

Free Expert Advice Line

All cases will be kept anonymous and will not contain details of your client