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National Homeless Advice Service

Who can use NHAS?

Posted by nicola_marklew November 05, 2018

​Earlier this year we announced that public authorities, as listed in the Homelessness code of guidance as having a duty to refer, plus wider health teams, were able to utilise the services of NHAS.

To clarify, here is a comprehensive list of services and organisations in England who are able to use us, and what we group the services under for training purposes:

- All local authority housing teams (local authority)

- All local citizens advice centre (voluntary/advice agency)

- Independent advice agencies who meet eligibility criteria (voluntary/advice agency)

- All health services (public authority)

- Prisons - public and private (public authority)

- Youth offender institutions (public authority)

- Secure training centres (public authority)

- Secure colleges (public authority)

- Youth offending teams (public authority)

- Probation services - community rehabilitation companies and national probation service (public authority)

- Jobcentre Plus (public authority)

- Social service authorities (public authority)

- The regular forces: the Royal Navy, the Royal Marines, the regular army and the Royal Air Force (public authority)

- Housing associations who provide an advice service on behalf of a public or local authority, and only in the instance where this is why advice/training is being sought (public authority/local authority)

Services are placed in one of three groups for the purpose of determining which level of training would be most suitable, based on assumed level of knowledge. You will notice the training programmes available are named according to group: local authority, voluntary/advice agency and public authority/statutory agency.

If you have any questions about whether you are eligible to use our service or which training programme you should access, please don’t hesitate to get in touch by emailing us: nhas@shelter.org.uk