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National Homeless Advice Service

The duty to refer

Posted by nicola_marklew October 09, 2018

‚ÄčThe Ministry of Housing, Communities and Local Government recently released guidance on the duty to refer, which came into force on the 1st October 2018.

This guide is primarily designed for professionals in public authorities subject to the duty to refer, although it will also be of interest to homelessness officials in local authorities.

The guide outlines what the purpose of the duty to refer is, some advice for identifying when someone is threatened with homelessness, and what the procedures are for referring someone to a local authority. It also answers some frequently asked questions.

You can access these, and other useful duty to refer resources such as a short film, factsheets useful for your service users and links to training, in a dedicated section on this website once you’ve logged into your respective portal.

If you don’t yet have a password login, or you need a reminder, please email us at nhas@shelter.org.uk and let us know which service you work for. We’ll send the login credentials back to you as soon as possible.