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National Homeless Advice Service

Report published on the effectiveness of ombudsmen

Posted by Debbie Watson November 03, 2017

The All Party Parliamentary Group (APPG) on Consumer Protection commissioned MoneySavingExpert to investigate the effectiveness of ombudsmen in February.

The result is MSE’s report: Sharper teeth: The consumer need for ombudsman reform.

The report reviews the ombudsman system in the UK and makes a variety of recommendations to reform and improve the service.