You are using an outdated browser. Please upgrade your browser to improve your experience and security.

NHAS support social worker in securing accommodation for street homeless care leaver

Posted on 17/01/22 in Case Study

 NHAS support social worker in securing accommodation for street homeless care leaver

Our free advice line gives specialist advice on housing, housing debt, and welfare benefit issues. An NHAS adviser recently supported social services in securing accommodation for a street homeless, female, care leaver.

What was the problem?

A social worker contacted us about a single, 20-year-old, street homeless female client. The client had approached the local authority housing team for assistance. A personal housing plan was produced for the client, but no emergency accommodation was offered.

As a care leaver, fostered by the local authority at 16 and 17, the social worker wanted to know what options were available to the client. They were under the impression that the housing team should be providing emergency accommodation. They wanted to know who is liable to pay for accommodation.

What we did

We discussed the case in detail with the social worker. We set out the process for making a homeless application, and the associated responsibilities on local authorities.

We highlighted that the client should be categorised as priority need. As a care leaver, emergency accommodation should be provided.

We emphasised the responsibility of the local authority to assess the suitability of accommodation they offer, including its affordability.

It would be the client’s responsibility to pay for the accommodation. They may be able to claim support from housing benefit to cover the cost (means-tested).

Our adviser explained where this advice was coming from to assist the social worker when contacting the housing team.


The social worker contacted us again to confirm their client was accommodated by the housing team with the support of social services.