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National Homeless Advice Service

NHAS annual survey results: overview

Posted by Debbie Watson April 13, 2015

The annual NHAS survey of local authorities, other voluntary agencies and national agencies was undertaken in October 2014. We received nearly 200 responses and would like to say thanks to those who took the time to respond.

The top 4 challenges facing our local authority consultancy line users were:

  • Increasing complexity of presenting client issues
  • Increased demand for housing options or homelessness
  • Supply of accommodation
  • Budget cuts

For our local advice agency members, the top four challenges were:

  • Funding
  • High demand for service
  • Welfare Reform
  • Volunteer Recruitment

Survey results also show that members’ reasons for using the consultancy line were to confirm options, for a second opinion or if there were limited internal resources in an their organisation. Much of the advice we provided served to help clients stay in their homes or prevent them becoming homeless.

In addition to the existing consultancy service, a quarter of local authority respondents indicated they would be interested in the extended opening hours of the line from 9am till 8pm, they identified additional support to their out of hours teams would be beneficial.

All Mortgage Debt Advice Service users (now the Housing Debt Casework team) who responded were either satisfied or very satisfied with the service provided. Members indicated the types of support they would like from the service as:

  • Housing Debt and welfare benefit advice and support
  • A housing debt and welfare benefit casework referral service for their clients
  • Additional support, including webinars and briefings to staff

90% of training delegates said they were able to effectively use the learning in relation to their practice.

Website usage has increased, with a greater proportion of members using it on a monthly or 3-6 month basis. Furthermore, you continue to find our guides, toolkits, publications, factsheets, e-bulletins and Housing Matters effective or very effective in increasing knowledge and awareness of housing issues.

More detailed annual survey results will be made available soon.