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National Homeless Advice Service

New NHAS member type - ‘public authorities/statutory agencies’

Posted by nicola_marklew May 15, 2018

Agencies defined as ‘statutory agencies’ or ‘public authorities’ in the Homelessness Reduction Act code of guidance are now able to use the NHAS. Click here to find out who these are.

If you are unsure whether you fall under one of these groups of agencies and would like to access our services, please contact us at nhas@shelter.org.uk so we can explore what options are available to you.

For all agencies, we would like to welcome you and introduce you to:·

The consultancy line – where you can access expert housing advice over the phone or on webchat. Our advisers are available to chat from 9am – 6pm, Monday – Friday. For more information, and to obtain our member’s only phone number please email nhas@shelter.org.uk (we will need to check your eligibility to use NHAS first.)

Information and resources – on our website you will find a number of things, including:

  • factsheets, some of which are suitable for use by the public
  • a ‘good practice’ sharing section to learn more about what others are doing
  • information about our eBulletin, which we will be developing to include information more suitable for you
  • links to various useful external sites.

We are also in the process of developing our training programme to be suitable for those who need a basic understanding of housing and homelessness. At present, our training programme is only suitable for people working in local authority housing options teams, and who work in advice agencies who already have a basic level of housing knowledge. As soon as training is available to you as a ‘public authority’, we will direct you to the appropriate place to find out more, on this website and through our eBulletin.