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National Homeless Advice Service

Our training booking system is changing - UPDATE

Posted by nicola_marklew August 22, 2018

Update on the new training booking system

We are on schedule to start using the new training booking system from the 1st October. From 1st October the system will be live for courses scheduled for 1st November onwards. For any training courses scheduled in October, you will just use the same system as you do now. This will be clear when you’re booking onto the course.

Courses arranged in house will not be affected by these changes.

People making multiple bookings

Thank you to those who have emailed us with their details to set them up as account managers for when we move to the new system. If you haven’t yet done so and you will be booking training for your team, the deadline for submitting information has passed but you will still be able to sign up as an account manager using an online form once it goes live next month.

Those who have emailed us with details will receive their User ID before the end of September along with a guide to explain how to use the system.

Don’t forget this is only for people making bookings for multiple people. If you will be booking training just for yourself, you don’t need to do anything.

Bitesize courses

The bitesize courses will be moving to the new system too.

If you’ve already started or completed a course and want to keep a record of your learning, you will need to save your record by 4pm 28th September.

To save your learning record, go to your profile after logging in to Bitesize, then in the bottom right you will see a Roadmap and Transcript underneath. Click on Transcript. Make sure that you are in the Course Completions section (it will be underlined in blue if you are), and at the bottom there is a ‘Download table data as’ option where you can select your preferred choice. Click Download – and then you can save the information to your computer.

We cannot guarantee that you will be able to access this information after the 28th September.



From October you will be able to book your places on our training courses, scheduled from November onwards, via our new online training booking system.

The new online system will allow you to find a course in the calendar and provisionally book a place there and then – without having to email us to check availability first.

Over the next few weeks we will be contacting you with updates and what we need you to do in preparation for the new system going live.

The first step will be to make sure that anyone who books training on behalf of their team or organisation has pre-registered as an account manager. If you sent through your contact details in May or June then you will not need to do this again. For anyone that hasn’t already provided this to us, then in order to get you ready for the launch date, we need the following:

• First name

• Last name

• Job title

• Email address

• Organisation name

• Main contact telephone

Please email nhas@shelter.org.uk with these details before the 30th August.

If you only book training for yourself you don’t need to be set up as an account manager so don’t need to do anything at this stage.

If you have any questions please feel free to get in touch by emailing nhas@shelter.org.uk

Courses that are arranged in house will not be affected by this system.