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National Homeless Advice Service

Accommodation and support gateways


Plymouth City Council: the ZONE

The Zone is funded (by Plymouth City Council - Services for Children and Young People) to provide support for young people in need of housing advice.

It refers its clients to supported accommodation providers, local authority youth offending service, children’s services, and housing services.

The Zone acts as a central point of access to supported accommodation for young people, with a common referral and assessment agreed by all partners. Additional priority is given to 16/17 year olds who have been assessed by the Intensive Support Team (IST) as needing supported accommodation to prevent homelessness.

For more information, contact the ZONE or Plymouth City Council.

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Bath and North East Somerset Council: Single point of access

In 2011 Bath and North East Somerset Council introduced a secure web-based single point of access for people who are homeless or facing homelessness.

Applicants complete an online form by themselves, or with the help of a third party such as a support provider, the housing team, one stop shop or social worker.

Once the application is on the system, it can be ‘matched’ to both accommodation-based and floating support services. The system is managed on a day to day basis by the Supporting People manager.

Services included in the system are provided by a wide range of statutory and voluntary agencies, including those providing specialist support to people needing additional help with substance abuse, mental health, offending or other issues.

For more information, contact Bath and North East Somerset Council.

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Newcastle City Council: Newcastle Gateway

The Newcastle Gateway is a single access point for emergency and short-term supported accommodation. It has now been operational for several years.

It allows statutory agencies in Newcastle to refer clients to supported accommodation services within the City. The Gateway creates a single register of people requiring supported housing and prioritises referrals, to help target resources at those most in need.

In the initial phase of the project, clients gain access to the Gateway through statutory agencies within the city of Newcastle. These agencies include social services, probation services, the youth offending team, mental health services and the housing advice centre.

The Gateway initially manages the supported housing market providing services in the homelessness sector.

For more information, contact the Newcastle Gateway.

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