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National Homeless Advice Service

Information for homeowners

Are you worried about your mortgage?

We are currently updating our mortgage leaflet. Please check back here in early November. In the meantime, you may find our voluntary sale guide useful. You can also head to the Shelter website advice page.

If you are a professional and need support regarding a mortgage query then please contact us for more information.

National Debtline & Business Debtline

This guide gives you information and advice if you are behind with the payments on your mortgage (England and Wales).

National Debtline Mortgage Arrears Guide

National Debtline Homelessness Guide

Supporting people to exit homeownership through a voluntary or assisted voluntary sale: a good practice guide

The guide was updated in April 2018.


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Our members can access more guides and information leaflets by logging in and navigating to the Publications section.