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We do not give advice to NHAS members or members of the public via email. 

If you are an eligible NHAS member please contact the advice line for this.

Make an enquiry

We will not be able to answer any housing/homelessness questions via this form. Please contact the advice line for this. 

*Member of the public? We cannot respond to enquiries for housing/homelessness advice. Please contact Shelter for this.*

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Sign up here and receive our monthly ebulletin that includes all the latest housing and homelessness news, case law updates, key legal issues, factsheets and other resources. 

We’ll also send you information about training delivered by Shelter, including all our free-to-attend DLUHC funded webinars.

Need advice?

Are you a member of the public looking for housing advice? Although we are not a public facing organisation, we are able to provide helpful guides and factsheets. You can also find detailed information on the Shelter website.

Web chat

If you are a professional seeking housing, homelessness, housing debt or benefits advice to resolve a client issue, you can contact an adviser using our online chat service. We are available Monday to Friday, 8am to 6pm. Click the 'Chat with us here' button to get started.