Housing advice factsheets

Download or print Shelter's housing advice factsheets. They are in PDF format and have useful information for dealing with common housing problems.

If you need further help or advice look for your nearest housing adviser.

Homelessness

• Advice if you are worried about losing your home (in partnership with National Debtline - July 2022)

• Applying as homeless (February 2023)

• Applying as homeless: council inquiries (June 2022)

• Applying as homeless: flowchart (April 2021)

• Applying as homeless: intentional homelessness (February 2023)

• Applying as homeless: local connection (February 2023)

• Applying as homeless: offers of accommodation (July 2021)

• Applying as homeless: immigration and residence rules (February 2023)

• Applying as homeless: priority need (February 2023)

• Applying as homeless: suitable accommodation (July 2021)

• Applying as homeless: tips on temporary accommodation (July 2021)

• EEA nationals homelessness rules (April 2022)

• Habitual residence (April 2022)

• Help for care leavers 18+ (July 2021)

• Homelessness: 16 and 17 year olds (July 2021)

• Homelessness: Young people 18+ (July 2021)

• Personal housing plans (July 2021)

• Priority need of former prisoners (August 2021)

Housing options

• Asylum support (April 2022)

• Domestic abuse: housing options (July 2021)

• Domestic abuse: refuges (July 2021)

• Going on the council waiting list (July 2021)

• Prisoners: housing options on release (July 2021)

• Prisoners: keeping your home (July 2021)

• Right to rent checks (June 2022)

• Students and private renting (July 2021)

Benefits

• Bedroom tax (May 2022)

• Benefit cap (May 2022)

• Discretionary housing payments (July 2021)

• Universal Credit (July 2021)

• Universal Credit: housing costs for renters (July 2021)

Repairs and safety

• Electrical safety for private renters (April 2021)

• Is your home fit to live in? (September 2021)

• Fire safety (April 2021)

• Gas safety (April 2021)

• Private tenants: smoke and carbon monoxide alarms (April 2021)

• Responsibility for repairs (July 2021)

• Taking action on repairs (July 2021)

Eviction

• Advice and representation in court (July 2021)

• Breathing space: get more time to deal with rent arrears (July 2021)

• Does your landlord need a court order to evict you? (July 2021)

• Eviction if your landlord is repossessed (February 2021)

• Harassment by a private landlord (July 2021)

• Illegal eviction by a private landlord (July 2021)

• Mental health crisis moratoriums (June 2022)

• Possession proceedings: being evicted by bailiffs (July 2021)

• Possession proceedings: court powers (July 2021)

• Section 21: accelerated proceedings (July 2021)

• Section 21: defences (February 2022)

• Section 21: notice periods (October 2021)

• Section 21: restrictions (July 2021)

Renting

• Discrimination in private renting (July 2021)

• How you can end your tenancy (July 2021)

• Is your home an HMO? (April 2021)

• Mutual exchange (July 2021)

• Protecting your tenancy deposit (July 2021)

• Succession: your housing association tenancy (July 2021)

• Taking in a lodger: money matters (July 2021)

• Taking in a lodger: your obligations (July 2021) 

Mortgages and debt

• Breathing space: get more time to deal with rent arrears (July 2021)

• How to deal with priority debts (January 2021)

• Mental health crisis moratoriums (June 2022)

• Mortgage arrears (in partnership with National Debtline - July 2022)

• Mortgage arrears: get time to sell (November 2022)

• Mortgage payment problems (July 2021)

• Guide: Are you worried about your mortgage? (October 2023)

• Rent arrears and bankruptcy (December 2021)

• Rent arrears and DROs (October 2021)

• Where to get help with debt (August 2021)

Court action and complaints

• Complaining to the Ombudsman (July 2021)