Please note: this list is not exhaustive - please contact us if you are unsure if your organisation is eligible.
- Local Authorities
All local authority staff are automatically eligible for our services. Some examples of the types of local authority teams that use our services include:
- Housing Options Teams
- Reviewing Officers
- Allocations Teams
- Social Service Departments
- Public Authorities
Sometimes referred to as ‘Public Bodies’ or ‘Statutory Agencies’, all public authority staff are automatically eligible for our services. Some examples of the types of the public authority teams that use our services include:
- Young offender institutions
- Secure training centres
- Secure colleges
- Youth offending teams
- Probation service (including community rehabilitation companies)
- Jobcentres in England
- Social service authorities (both adult and children’s)
- Emergency departments
- Urgent treatment centres
- Hospitals in their function of providing inpatient care
- Secretary of State for defence in relation to members of the regular armed forces
Although there is a focus on those teams with a Duty to Refer, anyone working within the NHS, Prisons, Probations or JCP is welcome to access and use our services.
- Local Citizens Advice
All local Citizens Advice are automatically eligible for NHAS services.
- Other Voluntary Agencies
Other voluntary agencies are not automatically eligible for our services. Some examples of the types of voluntary organisations who are eligible to access NHAS include:
- Law Centres
- Domestic Abuse Agencies (local and national)
- Student Advice Centres
- Advice Agencies working with specific groups (e.g. BAME, LGBTQ+, Young People, Ex-Offenders, Ex-Services Personnel etc.)
- Other generalist or specialist local housing, debt and benefits advice agencies
- Other generalist or national housing, debt and benefits advice agencies
Who is not eligible to use NHAS?
We regret that we cannot provide our services to organisations based outside of England, private organisations, or those which charge fees to their clients for the advice or services they receive. Most Housing Association staff are also ineligible for the service due to Housing Associations being regarded as private organisations by the MHCLG.
We also cannot help members of the general public via this service– please visit the Shelter website here for housing advice and information about how to access our public Shelter services.