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National Homeless Advice Service

Member of the public?

Please Note: We are not a public facing organisation. If you are a member of the public looking for housing advice, the following information should be helpful.

Where to find help

For housing advice from Shelter ring 0808 800 4444, or visit www.shelter.org.uk for more information.

For details of your housing rights check out Get Advice on the Shelter website.

For telephone advice from Citizens Advice in England, ring 03444 111 444, or find your nearest local Citizens Advice.

For details of your rights in particular housing situations check the Citizens Advice website

Other information

In addition there is information available on mortgage arrears or payment difficulties from GOV.UK.

Northern Ireland only: The Housing Rights Service run website www.housingadviceNI.org, offers over 800 pages of information and self-help materials on a variety of housing issues, including homelessness and finding accommodation.

Find out more about membership

If you are a housing professional and would like to find out more about joining, please go to Membership.