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Welcome to NHAS online

The National Homelessness Advice Service (NHAS) offers advice agencies the specialist support and professional resources to enable advisers to give the most appropriate, accurate and timely housing advice to people.
Our expertise is second to none, drawn from the housing and advice specialisms of the partner organisations Shelter and Citizens Advice.
We’re a well-established service with an impressive track record of providing expert consultancy, flexibly tailored training, and up-to-date information to England’s network of Citizens Advice Bureaux and other voluntary advice agencies nationally as well as Local Authority housing options staff.  We are also a catalyst for change, encouraging local authorities and front-line advice agencies to work effectively together in partnership.

NHAS services available to members

Consultancy

The NHAS has a team of experienced housing specialists on a dedicated consultancy line, Monday - Friday, able to provide you with the technical housing knowledge and support you need to help your client. We’ll support you to deal with housing enquiries, whatever the problem and however simple or complicated the case.

Training

Our national training programme offers a structured approach to learning. We’ve a team of dedicated trainers delivering our training courses across the country.

Our courses provide the chance to network with other providers of housing advice, and the opportunity to learn of current best-practice initiatives and keep abreast of changes in legislation.

We also provide bite-size and e:learning packages of learning.

Information resources

Up-to-date knowledge of housing and homelessness law and policy, together with information on current or forthcoming initiatives and their local connection are essential in advising a client about their housing situation. Through the NHAS, there’s a raft of regular information resources at your disposal.

If you would like to find out more please go to Becoming a member of NHAS

Are you worried about your mortgage

Go to our (New window) Publications page to view or download the newly revised April 11

Leaflet providing information for people worried about keeping up with their mortgage payments - "Are you worried about your mortgage".

Housing Benefit 2011 & 2012 changes

Go to (New window) Publications page to view or download the revised leaflet providing information for people renting their home and claiming Housing Benefit - "Housing Benefit 2011 & 2012 changes".

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