How we help
NHAS supports advisers assisting clients who may have housing issues to resolve and supports the frontline adviser to look at the various options and solutions available to them based on the particular circumstances of the case.
Most common causes of homelessness dealt with by our advisers
The main reasons for clients facing possible homelessness and seeking assistance from an advice agency or local housing authority team can include:
- client leaving parents/relatives/friends
- relationship breakdown
- possession action on current rented accommodation
- possession action on a mortgaged property
- end of an assured shorthold tenancy under Section 21
- discharge from an institution (care/hospital/prison etc)
- clients ill-equipped to manage tenancy due to vulnerability or health reasons
- harassment and illegal eviction by landlord
- client in unfit premises.
NHAS consultancy line
“”"As an advice session supervisor, I am thankful to have that expertise available at the end of a phone, at any time."
NHAS Consultancy line user
“”"We wouldn't use it if we didn't have complete faith in it."
NHAS Consultancy line user
“”"We are writing to thank you and NHAS for the help and assistance with this case. We have recived a letter from the local authority today revising the original decision and awarding housing benefit to our client."
NHAS Consultancy line user
Advisers using the NHAS Consultancy line in their day-to-day work, develop their knowledge, skills and confidence to give the best housing advice to clients:
- we cover all levels of enquiry
- we can give you an instant diagnosis of any housing problem
- we enable you to provide advice, quickly, efficiently and effectively
- we’ll supply you with information on homelessness prevention initiatives
- we advise you of the practical options open to your client
- we’ll make sure you’re fully aware of on-going social policy and preventative work in the field of homelessness
- we offer you a range of appropriate services and the support required to achieve successful outcomes
- we’ll give you accurate legal advice
- we’ll also refer your case to a Shelter housing specialist caseworker or solicitor if necessary
- we provide written confirmation of advice given.
